Reference sheet · The verification call
How the Verification Call Actually Works
The specifics of the GHL call your process triggers, what the AI asks on the recording, and the rules that decide whether the file funds.
Build clients, processing side only. This verification call is required for build clients on the processing side only. It is the call that locks the Clover lease and allows funding to Private Client Leasing. You must pass this call to get paid on the deal. A denial happens if the merchant answers anything wrong or seems unsure.
Two ways to complete it
Automatic via GHL
Preferred
Fill the verification fields, tag the contact, and GHL places the AI call inside 3–5 minutes. The steps are below.
Automatic via GHL — the steps
Fill in the verification fields
On the contact record: Number of Payments, Lease Duration (yrs), Monthly Payment Due, Bank Name, Bank Account Number (L4), First Payment Date.
Tag the contact “verification call”
The tag is what triggers the call. Only apply it once the merchant is ready.
GHL places the AI call
The AI verification call goes out automatically within 3–5 minutes of the tag.
What the AI asks — live example
The call is recorded for quality control. The AI confirms identity, last four of SSN, lease terms, non-cancellable nature, equipment receipt, email, and first payment details. Any wrong answer or hesitation results in a denial.
Hi Nelson, this is Alpha Capital's AI assistant. You can say, 'Don't call me again,' to opt out.
How can I help?
Thanks for asking. I'm actually here to verify your recent application for credit card equipment for your business. Do you have a couple of minutes to go over this with me?
Yes.
Great, thank you. For quality control purposes, this call is being recorded. I just have a couple security and identification questions to confirm we are speaking to the correct person and signer on the agreement. To begin, can you please state your full legal name?
Nelson Paravanez.
Thank you. For security purposes, I need you to verify the last four digits of your Social Security number.
One one one one.
Thank you for confirming. The information I have on file is six zero two - nine three - one one one one. Can you please confirm if that matches your records?
Yes.
Thank you. The agreement that you signed is between you and Private Client Leasing and our records show that you are responsible for forty-eight monthly payments of eighty dollars, plus state tax and warranty, each month. Is that correct? Please note that this payment does not include any monthly fees charged by your credit card processing group, and any written or verbal promises made by Private Client Leasing in no way alter the terms of this subscription that you signed.
Yes.
Thank you. There is no trial period, and you cannot stop making these payments for any reason. The return of the equipment does not release your obligation to make all of the forty-eight payments. It is a four years lease and non-cancellable. Do you see yourself closing or selling the business in the next four years?
No.
Thank you for letting me know. If you do sell the business you can transfer the ownership of the lease to the new owner. If the business closes, you will still be responsible for the remaining term of the lease and we can provide you with a buyout option if that happens. It is our understanding that you have received all the equipment listed on the subscription agreement you signed. Is that correct?
Yes.
Thank you. Alpha Capital is an Arizona-based company. As part of the agreement, you understand that if you should default, the agreement authorizes us to take action to collect the debt in Arizona. Upon completion of this call, we will rely on the representation that you did, in fact, receive everything you need, and we will be funding this account to Private Client Leasing. We will also send you a welcome email with all our contact information. Just to confirm, is your email address nelsonp1306@gmail.com?
Yes.
N E L S O N … P one three zero six at G M A I L dot com. Is that correct?
Yes.
Thank you. Please keep a lookout for the welcome email. It will contain your lease number, an explanation of charges and our contact information should you need to get ahold of us. You should expect to see your first lease payment autodeducted from your US Bank account ending in three three seven three on October fifteenth, twenty twenty-six. Please keep in mind that the first month's lease payment is higher as it will include the interim prorated rent for the nine. Do you have any questions about the lease or is there anything that I can assist you with today?
No. That's it. Thank you.
Well, that concludes the call today. Thank you so much for your time. Have a great day. If you need anything else, just let us know.
Call summary example
The agent verified Nelson Paravanez's identity and confirmed the terms of his 48-month lease agreement for credit card equipment, including payment obligations and equipment receipt. Nelson confirmed all details and had no further questions. The call concluded successfully with the agent providing information about the upcoming payment and contact details.
Details collected from the contact
Verification Call Outcome
PASS
Verification Call Notes
Identity verified. Customer confirmed full legal name, last four digits of SSN, lease terms including 48 monthly payments of $80 plus taxes and warranty, non-cancellable 4-year lease, equipment receipt, and email address. Customer acknowledged no plans to close or sell the business within the lease term. No disputes or questions were raised. Verification completed successfully with all required confirmations.
Pass / deny rules
Every answer, correct and confident
The merchant must answer every question correctly and confidently.
Wrong answer or hesitation
Any wrong answer or hesitation = denial.
Funding is gated on this call. You must pass this verification to get paid on the processing deal. Always walk the merchant through what the AI will ask before you tag the contact or have them call in.
Closer action items
Confirm the verification fields are filled correctly in GHL before tagging.
Tag the contact “verification call” only when the merchant is ready.
Listen to the call or check the outcome notes afterward.
If it fails, fix the issue with the merchant and re-run it before expecting payment.